Policies

Payment

>> We accept payments through PayPal. For credit/debit card, you can use your card through PayPal as a guest.

>> INTERNATIONAL BUYERS:
Please remember we are not responsible for any customs/import duties/international taxes that your country may charge you upon delivery.

>> INDIANA BUYERS:
Please note we do charge %7 Indiana State Sales Tax.
Shipping
>> Most items can be shipped within 3 business days.  However, items marked 'Made to Order' need the specified time allowed to be made (see items description). You will receive an email confirmation with tracking number the day your item is shipped. We usually ship Tuesday & Friday.

>> If you need an order rushed - please ask! We are happy to help if we can. For extra, we can overnight an item if it's in stock.
Refunds and Exchanges
>> Returns - We accept returns. You must to contact us & mail the item back within 7 days of receiving. We can only refund the price of the item, shipping costs are non-refundable, and you are responsible to pay the return shipping. Items must be returned in new condition.
 
Please note items with custom engravings, initials or designs are not returnable. Neither are custom sized garments (XS, or XXL).

>> Exchanges - You can exchange an items for another size or color, just contact us. Must be in new condition, all shipping costs are your responsibility.

>> Cancellations - If you are paying installments and wish to cancel, you may. However if the item is custom made the first 50% of your total order is non-refundable, to cover initial supplies & work involved. The remaining 50% including any unused shipping charges are fully refundable.
Giving our customers an easy, positive & personal experience is very important to us. We take pride in our work, and love what we do.
Thank you for supporting real people, small businesses, and handmade work! Amy & Lisa

 All designs, images and content copyright © FolkoftheWood 2017. all rights reserved.