100% Limited Lifetime Warranty for Manufacturer's Defects On All Instruments Sold (Both New & Used)

Any instrument purchased through FOTW, both new and used, will have a Lifetime Warranty against any manufacturer's defects. FOTW will stand behind every instrument for the life of ownership by the original purchaser. This Limited Lifetime Warranty covers any manufacturer's defects that may develop after your purchase for as long as you own the instrument. If Folk of the Wood deems the instrument is not repairable, then a further discount will be allotted you on any other instrument of your choice. This is a nontransferable Warranty. This ensures that you will always be protected whether buying a New Instrument with a limited time factory warranty or a used instrument without a factory warranty.

Folk of the Wood will repair any instrument to the best of its ability...FOTW will not replace the instrument under any circumstances and is not obligated to do so. This Lifetime Warranty only obligates FOTW to repair the instrument as best as can be done. On New Instruments, FOTW reserves the right to determine if a repair required is a manufacturer's defect and whether the instrument can be cost effectively repaired (see above). On Used Instruments, FOTW will do its best to repair the defect or damage. For instance, if a crack develops, FOTW will repair the crack with cleats or filler to prevent its further separation. This warranty does not cover damage due to negligence, extreme weather conditions, stress-related problems due to heavy gauge strings, and other carelessness.
Note: Shipping costs, to and from, are the responsibility of the owner of the instrument.

This warranty does not cover problems due to excessive usage such as worn out parts, frets, strings, etc.

Under the Standard Limited Lifetime Warranty, all Shipping costs are the responsibility of the original purchaser.

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FOTW Goals

Our utmost goal as FOTW is to offer full acoustic support...we're more of a support system and cooperative than we are a retail outlet. It's almost like an acoustic music co-op. You're 100% protected no matter what you purchase through us. As long as you own your FOTW instrument, we stand behind it with a 100% limited lifetime warranty on all new and used instruments purchased against any manufacturer's defect. Ultimately, your complete satisfaction with the products we represent is our final objective.

Following is our Form Introductory Letter introducing our cooperative goals to our customers:

"First, we’d like to welcome you to the Folk of the Wood club. Upon purchasing a new or used instrument through us, you have essentially purchased a full support system that includes many benefits for as long as you own your instrument.

Secondly, please accept our sincere appreciation for having the faith in us to make your purchase at Folk of the Wood. We believe in our customers as the reason for our existence and truly want to offer a service that goes far beyond your initial purchase.

Most importantly, if for any reason you find your instrument doesn’t fit you, or you find some damage or defects, please allow us the opportunity to make it right. E-mail or call us at our toll free number: info@folkofthewood.com or 866-455-3689, and we’ll do our best to gain your complete satisfaction with your new purchase by exchange, replacement or repair."

If you have any questions regarding our support system and efforts, please e-mail us:

e-mail: info@folkofthewood.com

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Store Policies

Shipping Costs: Folk of the Wood will only pay shipping costs to the customer, not from the customer, on all exchanges. Folk of the Wood is not responsible for shipping costs of returned instruments which have been found not to meet expectations. When returning an instrument for in-store credit, be sure to insure it for its full value. If the instrument arrives damaged, or is lost in transit, it is the responsibility of the one shipping to file a claim; Folk of the Wood does not take any responsibility for instruments that arrive damaged or is lost in transit. Therefore, take extra precaution in packing the instrument properly, and make sure that you do insure the package for its full value.

Custom Orders: Custom Orders require a 10% deposit (there are exceptions such as the Deering Custom Shop which requires a 50% deposit) All custom orders can be returned for an in-store credit, only to be applied to any other instrument of your choice. Please understand, we will then be incurring the costs for re-selling your custom ordered instrument which can be an expensive process considering the limited audience.

Deposits on Incoming Instruments: FOTW pre-orders stock and schedules orders with suppliers throughout the year. Due to this, at the very least, many instruments can be put on hold that are due in simply by making a 10% deposit. This locks you into the very next available instrument of your choice. This deposit, in full, can be moved into another instrument if you have a change of mind. However, a 15% surcharge will be retained for processing the paper work if the order, which the deposit was placed for, is cancelled. Please understand, this fee only covers the paperwork and time it takes to process, or cancel, an on-hold order...additionally, if the instrument was pre-ordered on your behalf, and was not an instrument that would have been on the regular schedule, FOTW is then obligated to incur the stocking of this particular instrument until it resells.

Books, Videos & Software Policy: We Warranty all of our Videos for a Lifetime! Please understand, all sales are final with books, videos & software. Because it's common and easy to copy a video, book or software program, we have to make it mandatory that all books, videos & software purchased cannot be returned unless defective and being replaced with the very same book, video or software program being sent...(this is to protect the writers, artists & programmers who are struggling to provide these works at a reasonable cost). Thanks for your consideration concerning this mandatory policy.

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100% Satisfaction Guaranteed

100% Satisfaction Guaranteed on all instruments, new and used, purchased through Folk of the Wood. There's a 3-day trial period to determine if the instrument fits you. If the instrument doesn't fit you, you will have a 100% in-store credit towards any other instrument of your choice. You may also enquire about our 3-day approval purchase plan for most instruments. Because Folk of the Wood offers incomparable policies, such as a 100% trade-in policy, it's necessary to have a full trade-back in-store credit on all purchases. Folk of the Wood will only pay shipping costs to the customer, not from the customer, on all exchanges.

Folk of the Wood is not responsible for shipping costs of returned instruments which have been found not to meet expectations. When returning an instrument for in-store credit, be sure to insure it for its full value. If the instrument arrives damaged, or is lost in transit, it is the responsibility of the one shipping to file a claim; Folk of the Wood does not take any responsibility for instruments that arrive damaged or is lost in transit. Therefore, take extra precaution in packing the instrument properly, and make sure that you do insure the package for its full value.

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The Folk of the Wood Layaway Plan

Sure, we offer a layaway plan...This involves a minimum down payment of 50.00 (no matter what the price of the instrument), along with a letter specifying which instrument you're purchasing, and installments in increments of no less than 25.00 or more at your leisure. This usually makes the buying process painless. Due to potential price increases over time, there is a time limit of 6 months for the process to be completed...if the layaway is not completed within the 6 month period, then any price increases imposed by our supplier will be passed on to you. If the instrument is a non-stocking item, special or customer orders, the instrument will not be ordered by us until the item is at least 75% paid off. We cannot guarantee that we'll have the instrument in stock once a layaway is paid in full. However, your name will be on the next available one due to arrive. Upon receiving the down payment, we set up the account debiting the balance as each payment comes in...you'll receive credit memos in the mail for each payment itemizing the credits and remaining balance. And, best of all, if you have a change of mind, or find another instrument, we will change your order to fit your needs. ONLY IN-STORE CREDITS WILL APPLY IF YOU NEED TO CHANGE YOUR ORDER...Sorry, we cannot issue any credit card or cash credits due to the commitment we've made with paperwork and processing time.

Please Note: High-end instruments put on layaway will be ordered upon receipt of final payment or the estimated date of your intended payoff. It is your responsibility, as our layaway customer, to give us this date; otherwise, you'll have to give us the latitude to place the order upon receipt of final layaway payment.

You may utilize any payment method: credit card, personal check, money order, paypal or cashier's check...
Remit MO or Check Payment to:
Folk of the Wood
1031 Mechem Dr. Unit 1, Ruidoso, NM 88345

Be sure to include a letter itemizing exactly what you're purchasing under the layaway plan. Credit memos with payment records will be sent to your mailing address every time a payment is made.

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