*********************************OUR 500% POLICY*********************************

• We offer a 100% Guarantee on every instrument sold new or used...no matter what the circumstance, upon your testing out the instrument and finding that it does not fit your needs, with no questions asked, we'll give you a full 100% store credit towards any other instrument of your choice.
• We offer a full 100% Lifetime Warranty covering manufacturer's defects on every new instrument sold...this is for the life of the instrument to the original purchaser...this usually exceeds the warranty offered by the manufacturer (unless the manufacturer itself offers a lifetime warranty).
• We offer a full 100% Set-Up Guarantee...we set up every instrument for ease of playability and include a comprehensive 9-point checklist (click here for a PDF) with every instrument shipped which is individually signed by one of our three in-house luthiers.
• We offer a full 100% Trade-Up value, on every NEW instrument purchased, without any time limit...you'll have the full option to trade back the original instrument purchased for any other upgraded instrument of your choice. This Trade-Up Policy is valid for as long as you own the instrument...please note: this is a nontransferable policy...the best news: when trading up to another instrument, you'll still get to keep all the accessories that come free with this package; you'll still have the base price of the instrument, minus the normal sale price of the accessories, to apply towards your next new instrument.
• We offer a full 100% Lifetime Support...if you have any questions about the learning process or about anything to do with acoustic music, we'll be there. You may E-mail us any questions you come up with related to learning, acoustic instruments and acoustic music in general. Be sure to check out our extensive FAQ Database as an example of our Lifetime Support efforts.